Privacy Policy

Effective 24 September 2026

This policy explains how GroceryPluss (“we”, “us”) handles personal information in our two apps and on grocerypluss.in:

• Grocery+ — the customer app for browsing local grocery stores and placing orders.
• Grocery Stores — the app store owners use to list products and manage orders.

We collect only what is needed to run the service. We do not sell personal information and we do not show third-party advertising.

1. Information we collect

Customers (Grocery+)

• Google account details when you sign in with Google: your name, email address and profile picture. We never receive your Google password.
• Phone number you add to your profile or to an order.
• Delivery addresses you save (label, recipient name, phone, address, landmark, city, pincode).
• Orders: the store, products, sizes, quantities, prices, totals, delivery or pickup choice, any note you add, and each status change.
• Delivery verification: a one-time code (OTP) and QR token generated for each home-delivery order, used only to confirm the hand-over.

Store owners (Grocery Stores)

• Account name, email address and password (stored only as a secure hash by our authentication provider).
• Store details: name, description, phone, email, address, city, pincode, logo, and whether you offer delivery and pickup.
• Catalogue and publishing content: products, sizes, prices, stock, images, offers, advertisements and notices.
• Your preferred app language (English or Tamil).

Both apps

• Push notification token and device name, so order updates can reach your phone.
• Technical data our infrastructure providers record to operate and secure the service, such as IP address, request times and error logs.

We do not collect precise location, contacts, photos (other than images a store owner chooses to upload), or payment card details. Payment is cash on delivery or at the store.

2. How we use information

• To create and secure your account and keep you signed in on your device.
• To show stores, products, prices and offers, and to place, fulfil, deliver and track orders.
• To send notifications about your orders and, if you have ordered from a store before, about that store's new offers, advertisements or notices.
• To provide support, prevent fraud and abuse, and meet legal obligations.

3. Who we share information with

Customers never see other customers' information, and a store can only see orders placed with that store. This is enforced by access rules in our database, not only in the apps.

4. Storage and security

• Data is stored with Supabase and encrypted in transit (HTTPS).
• Database access rules ensure each person can read only their own account data, and each store only its own orders.
• Prices and totals are calculated on our servers, and delivery can only be completed with the customer's correct code.
• Your sign-in session is stored on your device and ends only when you log out.

5. How long we keep information

• Account, profile and address data: until you delete your account.
• Order records: kept for as long as needed for the store's and our accounting, tax and dispute-resolution obligations. When your account is deleted, your name and contact details are removed from our systems except where the law requires us to keep them.
• Push tokens: removed when you log out, and disabled automatically when the app is uninstalled.

6. Your choices and rights

• Access and correction: view and edit your name, phone and addresses in the app at any time.
• Notifications: turn them off in your phone's settings for the app.
• Deletion: request deletion of your account and personal data. See Delete your account.
• Grievances: under India's Digital Personal Data Protection Act, 2023, you may contact us about how your data is handled. We aim to respond within 30 days.

7. Children

Our apps are not directed at children under 13, and we do not knowingly collect their personal information.

8. Changes to this policy

If we change this policy, we will update the effective date above and, for significant changes, tell you in the app.

9. Contact